Work History
2011 - Present
Centric Consulting
Consultant 12/31/2011 - Present
Project Coordinator (Co-op) 3/31/2011 - 12/30/2011
Developed internal business process for Requesting Security Credentials
Implemented ITIL-based SaaS solution for Service Desk Management
Managed time-sheets for 15 employees
Researched time-tracking software options for a non-profit start-up organization (delivered recommendation and implemented)
2010
Burke Market Research
Market Research Interviewer
I accurately entered data obtained from market research interviews and completed 25% more surveys per hour than the company average while maintaining integrity of the results. I was also responsible for clarifying incomplete or unclear responses and appending data as necessary before submission to headquarters.
2009-2010
Rave Motion Pictures
Staff supervisor
My responsibilities were to supervise and support the floor staff in all areas of work. This included actively stocking, selling, and preparing concessions; checking auditoriums for cleanliness; scheduling employee breaks; ensuring movies start at advertised times; resolving customer service issues including, but not limited to: refunds, auditorium disruptions, and unforeseen hazards.
2004-2009
National Amusements
Staff supervisor 2008-2009
Staff lead 2006-2008
Floor staff 2004-2006
My duties included up-selling and suggestive-selling concessions; cash handling; customer service; and cleaning the auditoriums.
Summer 2003
EdocService
Telemarketing / Sales
This job entailed making cold-calls to various businesses and organizations on behalf of clients for sales purposes.
Information was entered into Microsoft Excel and e-mailed to clients. The pay was commission-based.
Additional Information
I tutored in the mathematics department while attending Wilmington College of Ohio.
Centric Consulting
Consultant 12/31/2011 - Present
Project Coordinator (Co-op) 3/31/2011 - 12/30/2011
Developed internal business process for Requesting Security Credentials
Implemented ITIL-based SaaS solution for Service Desk Management
Managed time-sheets for 15 employees
Researched time-tracking software options for a non-profit start-up organization (delivered recommendation and implemented)
2010
Burke Market Research
Market Research Interviewer
I accurately entered data obtained from market research interviews and completed 25% more surveys per hour than the company average while maintaining integrity of the results. I was also responsible for clarifying incomplete or unclear responses and appending data as necessary before submission to headquarters.
2009-2010
Rave Motion Pictures
Staff supervisor
My responsibilities were to supervise and support the floor staff in all areas of work. This included actively stocking, selling, and preparing concessions; checking auditoriums for cleanliness; scheduling employee breaks; ensuring movies start at advertised times; resolving customer service issues including, but not limited to: refunds, auditorium disruptions, and unforeseen hazards.
2004-2009
National Amusements
Staff supervisor 2008-2009
Staff lead 2006-2008
Floor staff 2004-2006
My duties included up-selling and suggestive-selling concessions; cash handling; customer service; and cleaning the auditoriums.
Summer 2003
EdocService
Telemarketing / Sales
This job entailed making cold-calls to various businesses and organizations on behalf of clients for sales purposes.
Information was entered into Microsoft Excel and e-mailed to clients. The pay was commission-based.
Additional Information
I tutored in the mathematics department while attending Wilmington College of Ohio.
